Shipping policy

Curtis Family Vineyards (Tuscany Hills Pty Ltd)
Last updated: 26/11/2025

At Curtis Family Vineyards, we aim to deliver a fast, reliable, and secure shipping experience. Please review the information below to understand how we process and deliver orders across Australia.

1. Shipping Locations

We currently ship Australia-wide only.
We do not offer international shipping at this time.

2. Processing & Dispatch Times

Orders placed before 8:00am (ACST) on a business day are processed and dispatched the same morning.

Orders placed after 8:00am, on weekends, or on public holidays will be processed the next business day.

Please note:

  • Some orders may be shipped from multiple locations and may arrive in separate parcels.
  • Dispatch times may extend during peak periods such as public holidays, major promotions, or extreme weather events.

3. Shipping Methods & Delivery Timeframes

We use Australia Post for all deliveries.

Estimated delivery timeframes:

  • Metropolitan areas: 2–6 business days
  • Regional areas: 5–7 business days

Delivery timeframes are estimates only and may vary due to:

  • Weather events
  • Courier backlogs
  • Remote area access
  • Peak seasonal demand

We will always do our best to keep you informed of any significant delays.

4. Shipping Costs

Free Shipping

You receive free shipping Australia-wide if:

  • Your order total is $250 or more, or
  • You are a Wine Club member, regardless of order value

Orders Below $250

Shipping costs for orders under $250 are calculated at checkout based on order weight and delivery location.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can track your parcel through:

  • The Australia Post website
  • The Australia Post mobile app
  • Your MyPost account (if set up)

Please allow up to 24 hours for tracking information to activate.

6. Delivery, Signature & Safe Drop

Alcohol purchases may require age-verified delivery.
Australia Post may:

  • Request ID at the door
  • Require a signature from someone over 18
  • Leave a collection card if no one is available

If “Safe Drop” or “Authority to Leave” is used:

  • You accept responsibility for the parcel once delivered
  • Curtis Family Vineyards is not liable for loss, theft, or damage

Multiple-item orders may arrive separately and on different days.

7. Return-to-Sender, Address Errors & Redelivery Fees

Customers are responsible for ensuring all delivery details are accurate.

If an order is returned due to:

  • Incorrect or incomplete address
  • Failure to collect from the post office
  • Missed delivery attempts

Then the following applies:

Return-to-Sender Fee

A $30 return-to-sender fee applies.
(This may change at any time based on courier pricing.)

Redelivery Fee

To resend your parcel:

  • Redelivery is charged at cost, based on your location
  • Any RTS fees incurred are added to the redelivery amount

Refund Option

You may instead request a refund for products only. Refunds will be made minus and shipping costs and any RTS fees incurred.

8. Order Errors & Customer-Initiated Replacements

Customers are responsible for ensuring:

  • The correct products
  • Quantities
  • Shipping address
  • Variants (e.g., bottle size, wine style) are selected at checkout.

If you request a replacement for an order error made by you:

  • A $10 per item replacement fee applies
  • You are responsible for all shipping costs associated with re-sending
  • Replacements are subject to stock availability

To request a replacement, contact connect@curtisfamilyvineyards.com.

9. Damaged Parcels or Incorrect Items

We package all wine with care.
If your order arrives damaged or incorrect:

  • Please notify us within 48 hours of delivery
  • Provide photos of the packaging and items
  • Keep all packaging materials until the claim is resolved

We will then process a replacement or refund in line with our Returns & Refund Policy.

10. Wine Shipping Regulations

We comply with all relevant Australian liquor and shipping laws.

If your location has restrictions that prevent us from shipping alcohol there:

  • We will inform you promptly
  • Your order will be cancelled and refunded

11. Order Modifications & Address Changes

If you need to change your order or address:

We cannot guarantee changes once an order has been processed or dispatched.

If the incorrect address was entered and the order has already shipped, the Return-to-Sender Policy above will apply.

12. Contact Us

For any questions regarding shipping, please contact:

Curtis Family Vineyards
Email: connect@curtisfamilyvineyards.com
Phone: 0485 856 995