Shipping policy

Curtis Family Vineyards (Tuscany Hills Pty Ltd)
Last updated: 26/11/2025

At Curtis Family Vineyards, we aim to deliver a fast, reliable, and secure shipping experience. Please review the information below to understand how we process and deliver orders across Australia.

1. Shipping Locations

We currently ship Australia-wide only.

We only deliver alcohol to Australian addresses where alcohol delivery is legally permitted. Some remote communities or restricted areas may not be eligible for delivery.

By placing an order, you declare that you are 18 years of age or older. If you are purchasing alcohol for someone else, you also declare that the recipient is 18 years of age or older.

If we cannot legally deliver alcohol to your address, we will contact you and cancel/refund your order.

We do not offer international shipping at this time.

2. Processing & Dispatch Times

Orders placed before 8:00am (ACST) on a business day are processed and dispatched the same morning.

Orders placed after 8:00am, on weekends, or on public holidays will be processed the next business day.

Please note:

  • Some orders may be shipped from multiple locations and may arrive in separate parcels.
  • Dispatch times may extend during peak periods such as public holidays, major promotions, or extreme weather events.

3. Shipping Methods & Delivery Timeframes

We use Australia Post for all deliveries.

Estimated delivery timeframes:

  • Metropolitan areas: 2–6 business days
  • Regional areas: 5–7 business days

Delivery timeframes are estimates only and may vary due to:

  • Weather events
  • Courier backlogs
  • Remote area access
  • Peak seasonal demand

We will always do our best to keep you informed of any significant delays.

4. Shipping Costs

Free Shipping

You receive free shipping Australia-wide if:

  • Your order total is $250 or more, or
  • You are a Wine Club member, regardless of order value

Orders Below $250

Shipping costs for orders under $250 are calculated at checkout based on order weight and delivery location.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can track your parcel through:

  • The Australia Post website
  • The Australia Post mobile app
  • Your MyPost account (if set up)

Please allow up to 24 hours for tracking information to activate.

6. Delivery, Signature & Safe Drop

Alcohol purchases may require age-verified delivery.
Australia Post may:

  • Request ID at the door
  • Require a signature from someone over 18
  • Leave a collection card if no one is available

If “Safe Drop” or “Authority to Leave” is used:

  • You accept responsibility for the parcel once delivered
  • Curtis Family Vineyards is not liable for loss, theft, or damage

Multiple-item orders may arrive separately and on different days.

7. Return-to-Sender, Address Errors & Redelivery Fees

Customers are responsible for ensuring all delivery details are accurate.

If an order is returned due to:

  • Incorrect or incomplete address
  • Failure to collect from the post office
  • Missed delivery attempts

Then the following applies:

Return-to-Sender Fee

A $30 return-to-sender fee applies.
(This may change at any time based on courier pricing.)

Redelivery Fee

To resend your parcel:

  • Redelivery is charged at cost, based on your location
  • Any RTS fees incurred are added to the redelivery amount

Refund Option

You may instead request a refund for products only. Refunds will be made minus and shipping costs and any RTS fees incurred.

8. Order Errors & Customer-Initiated Replacements

Customers are responsible for ensuring:

  • The correct products
  • Quantities
  • Shipping address
  • Variants (e.g., bottle size, wine style) are selected at checkout.

If you request a replacement for an order error made by you:

  • A $10 per item replacement fee applies
  • You are responsible for all shipping costs associated with re-sending
  • Replacements are subject to stock availability

To request a replacement, contact connect@curtisfamilyvineyards.com.

9. Damaged Parcels or Incorrect Items

We package all wine with care.
If your order arrives damaged or incorrect:

  • Please notify us within 48 hours of delivery
  • Provide photos of the packaging and items
  • Keep all packaging materials until the claim is resolved

We will then process a replacement or refund in line with our Returns & Refund Policy.

10. Wine Shipping Regulations

We comply with all relevant Australian liquor and shipping laws.

If your location has restrictions that prevent us from shipping alcohol there:

  • We will inform you promptly
  • Your order will be cancelled and refunded

11. Order Modifications & Address Changes

If you need to change your order or address:

We cannot guarantee changes once an order has been processed or dispatched.

If the incorrect address was entered and the order has already shipped, the Return-to-Sender Policy above will apply.

12. Contact Us

For any questions regarding shipping, please contact:

Curtis Family Vineyards
Email: connect@curtisfamilyvineyards.com
Phone: 0485 856 995