Privacy policy

Last updated: November 26, 2025

This Privacy Policy describes how Curtis Family Vineyards (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from curtisfamilyvineyards.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

By using or accessing the Services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree, please do not use the Site or Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. When we update the Policy, we will revise the “Last updated” date at the top of this page and post the updated version on our Site.

2. How We Collect and Use Personal Information

We collect personal information about you from various sources to provide, improve, and operate our Services.

We may use your information to:

  • Communicate with you
  • Provide customer support
  • Process and fulfil orders
  • Improve the Services
  • Comply with legal obligations
  • Prevent fraud or illegal activity
  • Enforce our Terms of Service

3. Personal Information We Collect

A. Information You Provide Directly

This includes:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment confirmation details
  • Account login information (username, password, security questions)
  • Items viewed, added to cart, wishlisted, purchased, or saved
  • Loyalty points, reviews, referrals, or gift card data
  • Information you submit via customer support or contact forms

Some features may require certain personal information. Not providing this information may limit your ability to use those features.

B. Information We Collect Automatically (Usage Data)

We automatically collect information about how you interact with the Site, including:

  • IP address
  • Browser type and version
  • Device information
  • Network connection details
  • Pages visited, time on page, and click behaviour
  • Referring website
  • Cookies and web tracking data

Analytics, Heatmaps & Session Recording

To better understand how visitors use our Site and improve user experience, we use:

Google Analytics

Collects data such as pages viewed, time spent on the site, device information, browser details, approximate location, and how you interact with the Site.
Google may process data on servers outside Australia, including in the United States.
Learn more: https://policies.google.com/technologies/partner-sites

Microsoft Clarity

Provides anonymised behavioural analytics including heatmaps, click tracking, scroll depth, and session recordings. Sensitive information such as payment fields is automatically masked.
Clarity may process data in the US or EU.
Learn more: https://privacy.microsoft.com/en-us/privacystatement

These analytics tools help us diagnose issues, improve navigation, and enhance overall user experience.

You may disable cookies or tracking via your browser settings, but doing so may affect some Site features.

C. Information from Third Parties

We may receive information from:

  • Shopify, which powers our online store
  • Payment processors (e.g., Shopify Payments, PayPal, Afterpay, Zip)
  • Shipping and fulfilment partners
  • Marketing and analytics providers
  • Other service providers such as cloud storage, IT support, or customer service platforms

All third-party data is treated in accordance with this Privacy Policy.

4. How We Use Personal Information

We use your information for:

Providing Products and Services

Processing orders, payments, account management, shipping, returns, notifications, and customer support.

Marketing & Advertising

Sending promotional emails, SMS, and personalised advertising across our Site, email, and third-party platforms.

Security & Fraud Prevention

Detecting, investigating, or preventing fraud, unauthorised activity, or misuse of our Services.

Improving the Services

Enhancing site performance, understanding visitor behaviour, and improving our product offerings.

5. Cookies

We use cookies to:

  • Enable essential site functionality
  • Power our Shopify store
  • Analyse site performance
  • Personalise shopping experience
  • Deliver relevant advertising

More details on Shopify’s cookies are available at:
https://www.shopify.com/legal/cookies

Third-Party Tracking Cookies

Google Analytics and Microsoft Clarity may place their own cookies or tracking technologies. These providers may process data outside Australia.
You can opt out of Google Analytics using the browser add-on:
https://tools.google.com/dlpage/gaoptout/

Blocking cookies may affect website functionality.

6. How We Disclose Personal Information

We may disclose personal information to:

  • Service providers (IT, hosting, payment processing, shipping, analytics, customer support, cloud storage)
  • Business and marketing partners
  • Shopify and related Shopify ecosystem services
  • Affiliates within our corporate group
  • Third parties with your permission
  • Government authorities when required by law
  • Parties involved in a merger, sale, or business restructure

We do not sell or share sensitive personal information.

7. Third-Party Websites & Links

Our Site may include links to third-party websites. We are not responsible for their privacy practices or content.
Please review their privacy policies before providing personal information.

8. Children’s Data

We do not knowingly collect personal information from children.
If you believe a child has provided personal information, contact us and we will delete the data.

We do not knowingly “sell” or “share” the personal information of users under 16.

9. Security & Data Retention

While we take reasonable steps to protect your data, no system is completely secure.
We retain personal information for as long as needed for:

  • Your account
  • Order fulfilment
  • Legal compliance
  • Dispute resolution
  • Internal business purposes

10. Your Rights

Depending on your location, you may have rights to:

  • Access information we hold
  • Request deletion or correction
  • Request portability
  • Restrict processing
  • Withdraw consent
  • Manage communication preferences
  • Lodge complaints

We may require verification of identity before responding to requests.

11. International Transfers

Your personal information may be stored or processed in countries outside Australia.

This includes data processed by:

  • Shopify
  • Google Analytics
  • Microsoft Clarity
  • Cloud storage providers
  • International service partners

If transferring information from the EU or UK, we rely on approved transfer mechanisms such as Standard Contractual Clauses.

12. Complaints

If you have concerns about how we handle personal information, contact us using the details below.
If you are not satisfied with our response, you may lodge a complaint with your local data protection authority or the OAIC (Australia).

13. Contact Us

For any questions, concerns, or to exercise your privacy rights, please contact us at:

Curtis Family Vineyards
Email: connect@curtisfamilyvineyards.com
Address: 1 Martins Road, McLaren Vale, SA 5171, Australia
Phone: 0485 856 995